Privacy Policy

1. About This Policy

Opulence Ghana ("Opulence", "we", "our", or "us") operates a premium chauffeur and mobility platform available via mobile application (Android) and web browser. This Privacy Policy explains what personal information we collect when you use our services, how we use it, and your rights regarding that information.

By creating an account or using the Opulence platform, you agree to the practices described in this policy. Use of the platform is also governed by our Terms of Service.

2. Information We Collect

Information you provide directly:

• Full name, email address, and phone number when you register
• Date of birth (used to verify eligibility)
• Pickup and drop-off addresses when you make a booking
• Payment and billing details (processed securely by our payment partners)
• Profile photo, if you choose to upload one
• Messages sent through our in-app support or dispatch chat

Information we collect automatically:

• Device type, operating system, and app version
• IP address and approximate location at the time of booking
• Real-time GPS location during an active trip (driver and client)
• Push notification tokens for delivery of trip alerts
• Usage data such as pages visited and features used

3. How We Use Your Information

• To create and manage your account
• To process and fulfil your bookings
• To match you with an available driver and track trip progress
• To send booking confirmations, driver updates, and trip receipts by email
• To send push notifications about your trip status
• To operate our loyalty rewards and referral programmes
• To process corporate account management and invoicing
• To detect and prevent fraud or misuse of the platform
• To improve our services through aggregated, anonymised analytics
• To comply with legal obligations

4. Location Data

We collect your precise location during an active trip so that your driver can navigate to your pickup point and so you can track your journey in real time. Location data is not collected in the background when you are not using the app or do not have an active trip.

Driver location is shared with the assigned client only for the duration of the trip and with our dispatch team for operational purposes.

5. Sharing Your Information

We do not sell your personal information. We share data only in the following circumstances:

• With your assigned driver — your first name and pickup location are shared so the driver can find you
• With your corporate account administrator — if you book through a corporate account, your booking details and spend may be visible to your organisation's administrator
• With service providers — including cloud hosting, email delivery (Resend), payment processing, and push notification infrastructure, who are contractually bound to protect your data
• With Google — we use Google Identity Services for sign-in; their use of data is governed by Google's Privacy Policy
• When required by law — we may disclose information to comply with legal obligations or protect the rights and safety of our users

6. Data Retention

We retain your account information for as long as your account is active. Booking history is retained for a minimum of 2 years for financial and operational record-keeping purposes.

When you delete your account, your personal profile is removed immediately. Anonymised transactional records may be retained for legal and accounting purposes.

7. Security

We implement industry-standard security measures including encrypted connections (HTTPS/TLS), hashed password storage, and access controls to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and personal data
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@opulenceghana.com. We will respond within 30 days.

You can also delete your account directly from within the Opulence app at any time.

9. Children's Privacy

The Opulence platform is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes we will notify you by email or via an in-app notice. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: info@opulenceghana.com
• Company: Opulence Ghana