✦ Opulence ✦
Please read these terms carefully before using the Opulence platform
Last updated: July 2026
These Terms of Service ("Terms") form a legally binding agreement between you and Opulence Ghana ("Opulence", "we", "our", or "us"). By accessing or using the Opulence mobile application or website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use the Opulence platform. We recommend you also read our Privacy Policy, which explains how we handle your personal information.
Opulence provides a technology platform connecting clients with professional chauffeur services in Ghana. Through our application you may:
Opulence facilitates the booking and coordination of chauffeur services. The transportation itself is provided by independent professional drivers who meet our vehicle and conduct standards.
You must be at least 18 years of age to create an account and use the Opulence platform. By registering, you confirm that you meet this requirement.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@opulenceghana.com if you suspect unauthorised access to your account.
You may not create more than one personal account, share your account with others, or use the platform for purposes other than legitimate personal or corporate transportation needs.
Making a booking: When you request a ride, you are making an offer to book a chauffeur service at the quoted fare. The booking is confirmed once a driver accepts your request or you receive a confirmation notification.
Cancellations: You may cancel a booking before your driver has been dispatched at no charge. Cancellations made after dispatch or within a short window of your scheduled pickup time may incur a cancellation fee, which will be displayed clearly at the time of cancellation.
No-shows: If you are not present at your designated pickup location within a reasonable waiting period, the booking may be marked as a no-show and a fee may apply.
Driver cancellations: In the unlikely event that a driver cancels after confirmation, we will make reasonable efforts to arrange an alternative vehicle. No charge will be applied to you for driver-initiated cancellations.
All fares are displayed in US Dollars (USD) and are calculated based on distance, time, vehicle class, and applicable surcharges. The fare shown at booking is an estimate; final charges may vary due to route changes or waiting time.
Payment is processed securely through our payment partner. By submitting a booking you authorise us to charge your selected payment method for the total fare plus any applicable fees.
Corporate account holders are invoiced according to their agreed billing schedule. Queries regarding invoices should be directed to info@opulenceghana.com.
All charges are final unless there is a billing error on our part. If you believe a charge is incorrect, contact us within 14 days of the transaction.
When using the Opulence platform and during your trips, you agree to:
We reserve the right to suspend or terminate accounts that violate these conduct standards. You may be held liable for the cost of any damage caused to a vehicle during your trip.
All Opulence drivers are vetted professionals. We require valid driving licences, background checks, and vehicles that meet our class and maintenance standards. However, Opulence drivers operate as independent professionals, not as employees of Opulence Ghana.
If you experience a problem with a driver's conduct or your trip, please report it through the app or contact info@opulenceghana.com within 48 hours.
Opulence may offer a loyalty rewards programme and referral incentives at its discretion. Points, credits, and referral bonuses have no cash value and cannot be transferred or sold. We reserve the right to modify or discontinue any rewards programme at any time with reasonable notice.
Fraudulent use of referral codes or manipulation of the rewards system will result in account suspension and forfeiture of accumulated rewards.
All content, branding, trademarks, software, and materials within the Opulence platform are the exclusive property of Opulence Ghana or its licensors. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent.
You grant Opulence a non-exclusive licence to use any content you submit (such as reviews or feedback) for the purpose of operating and improving our services.
To the maximum extent permitted by law, Opulence Ghana shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or the transportation services provided through it.
Our total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid for the specific booking giving rise to the claim.
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
You agree to indemnify and hold harmless Opulence Ghana, its officers, employees, and agents from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the platform, or your conduct during a trip.
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms or your use of the Opulence platform shall be subject to the exclusive jurisdiction of the courts of Ghana.
We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the "Last updated" date above and, for material changes, notify you by email or via an in-app notice at least 14 days before the changes take effect.
Continued use of the platform after the effective date of updated Terms constitutes your acceptance of those changes.
If you have questions about these Terms or need to raise a dispute, please contact us: